and Canada raise money every October for the Children's Miracle Network Hospitals with the Miracle Balloon campaign. Participating Great Clips salons in the U.S. has hosted an annual charity golf tournament to benefit Children's Hospitals and Clinics of Minnesota. Information tracked includes frequency of visits, preferred salon, and haircut preference. In 2014, Great Clips introduced Clip Notes® to track customer data and provide consistent customer service across salons. Salons with working receptionists can see numbers as high as 85%." Clip Notes According to Great Clips franchisee polls, "It's around 70% in the majority of salons. This has resulted in higher online check-ins, as customers choose to wait in their vehicles or do shopping at surrounding stores as they wait. During the ongoing COVID-19 pandemic, where usage of many online shopping, social media, and other services has increased dramatically, the engagement on the Great Clips App has tripled. The app has been downloaded more than 5 million times and is used by about 20% of its customers. In 2011, Great Clips launched online check-in, the industry's first real-time check-in application, allowing customers to check wait times and add their names to the wait list before they visit the salon. As noted by Kiplingers, "The company has seen steady business, even during the Great Recession, because consumers tend to spend on grooming in both good times and bad." Innovation Online check-in Great Clips has marketed itself as a low-cost franchise with high growth potential. Lean investment and operating costs of franchises have enabled Great Clips to provide low-priced services and has led to 10-year growth for the company. The stripped-down salons are, as CEO Rob Goggins has said, "Not flashy or sexy, but a very solid business model." The company is known for no-appointment, no-frills salons that provide customers with affordable haircuts. Vice president of learning and development Vice president of marketing and communications Over 30,000 stylists are employed by Great Clips salons. In 2013, Great Clips reported an annual revenue of $1.03 billion. In July 2020, Great Clips announced expanded safety measures to prevent the spread of COVID-19 in its salons. In 2014, Charlie Simpson retired and Steve Hockett became company president. Former executive vice president Charlie Simpson was promoted to president of the company. Īfter 28 years as chief executive officer of Great Clips, Barton stepped down in 2011, promoting Rhoda Olsen, who had served as president since 1998. Ten years later, Barton bought out his partners-Lemmon, Rubenzer, and Jeff Elgin-to become the majority shareholder. In 1987, Lemmon and Rubenzer took a step back and named Barton president of the company. In March 1987, the partners convinced her to leave her position at Land O'Lakes to work full-time as the vice president of human resources at Great Clips. In 1984, the three owners recruited Rhoda Olsen (née Barton), Ray's sister, to work for Great Clips part-time as a training consultant to create training manuals and programs for franchisees and stylists. The Ledebuhrs opened the 3,000th Great Clips salon in 2011. The first franchisees, Mary Lou Barton (Ray Barton's wife) and Marylu and Roger Ledebuhr are still Great Clips franchisees today. The company grew from 150 franchised salons in 1988 to 1,000 by 1997. The first franchised Great Clips salon opened for business on July 16, 1983, in Brooklyn Center, MN. In early 1983, founders Steve Lemmon and David Rubenzer sought out a third partner, Ray Barton, to lead Great Clips' expansion and franchising. Great Clips salons specialized in no-frills, low-priced haircuts and found immediate success with their first three salons, which opened over a span of three months. The first Great Clips salon opened under the name Super Clips near the University of Minnesota campus on September 22, 1982. Great Clips salon in Wilmington, North Carolina.
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